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Contracts

Customer service

According to the relevant law, please read the following contract text with a font size of 12 points and bold font. Additionally, every buyer who makes a purchase from our website is deemed to have read and accepted all the articles of the sales contract below, which has been prepared by us. ARTICLE 1 - PARTIES TO THE CONTRACT SELLER: www.biopaisse.com Address: Gebze / Kocaeli – Turkey Tel: +90 532 499 6526 Email: Biopaisse@gmail.com BUYER: Customer (The Buyer is the person who makes purchases from the Seller's website, https://biopaisse.com/. The address and contact information provided by the buyer in the invoice and communication details shall be deemed as the basis.) By accepting this contract, the BUYER agrees that upon confirming the order subject to the contract, they shall be obliged to pay the order amount, including any additional charges such as shipping fees, taxes, as specified, and acknowledges being informed thereof in advance. ARTICLE 2 - SUBJECT MATTER OF THE CONTRACT: The subject of this contract is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts regarding the sale and delivery of the goods/services specified in the contract, which the Buyer has ordered electronically from the website owned by the Seller, https://biopaisse.com/, and which have the qualifications mentioned in the contract and whose selling price is specified. The Buyer acknowledges and declares that they are informed about all the preliminary information regarding the main qualifications of the goods/services subject to sale, the selling price, the payment method, the delivery conditions, etc., related to the goods/services subject to sale, and confirms that they have confirmed this preliminary information electronically and then placed an order for the goods/services in accordance with the provisions of this contract. Likewise, the return right cannot be exercised in any way for products whose protective elements such as packaging, tape, package, etc. have been opened after delivery due to health and hygiene reasons. The opening of the product packaging is within the scope of the exception to the right of withdrawal. The prices listed and announced on the website are the sales prices. The announced prices are valid until updated or changed. In the event of a product listed for a certain period, the announced price will be valid until the end of the specified period. The Buyer acknowledges and agrees that the Seller's information and invoice provided on the payment page of www.biopaisse.com are integral parts of this contract. When the order is placed, the Buyer is deemed to have accepted all the conditions of this contract. The prices listed and announced on the website are the sales prices. The announced prices and promises are valid until updated or changed. Prices announced for a certain period are valid until the end of the specified period. ARTICLE 3 - DATE OF THE CONTRACT, DELIVERY OF THE GOODS/SERVICES, PLACE OF PERFORMANCE OF THE CONTRACT, AND METHOD OF DELIVERY: This contract was prepared on the date the order was placed by the Buyer. The goods/services will be delivered to the Customer at the address requested by the customer when placing the order. It is necessary to open and check packages that are thought to have been damaged during shipment in front of the authorized personnel of the delivering company. If there is any damage to the product, a report must be prepared by the cargo company, and the product should not be accepted. If no report is prepared, the BUYER is deemed to have acknowledged that the cargo company has fulfilled its duty completely after the product is delivered. ARTICLE 4 - GENERAL PROVISIONS 4.1. The BUYER acknowledges that they have read and understood the basic qualifications of the products shown on the WEBSITE, the sales price, payment method, and preliminary information regarding delivery and that they have provided the necessary confirmation for the sale electronically. 4.2. The PRODUCT will be packaged with its invoice and delivered to the delivery address specified by the BUYER on the WEBSITE within a maximum of 30 days in a sound condition, 4.3. If the PRODUCT is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible for the refusal of delivery by the person/organization to be delivered. 4.4. The BUYER is responsible for checking the PRODUCT upon delivery and for not accepting the PRODUCT and preparing a report to the CARGO company representative in case of any problems with the PRODUCT due to the cargo. Otherwise, the SELLER will not accept any responsibility. 4.5. The Contract approved by the BUYER during shopping on the WEBSITE is sufficient and valid in any case. 4.6. Unless otherwise specified in writing by the SELLER, the BUYER must have fully paid the price of the PRODUCT before receiving the PRODUCT. If the PRODUCT price has not been fully paid before delivery, the SELLER may unilaterally cancel the contract and may not deliver the PRODUCT. 4.7. If for any reason the Bank/financial institution which owns the credit card used in the transaction does not pay the PRODUCT price to the SELLER, the PRODUCT will be returned to the BUYER within 3 days at the expense of the BUYER. All contractual and legal rights of the SELLER, including tracking the collection of the PRODUCT price, are reserved separately and in every case. For the sake of clarity; The installment payment options provided by institutions such as Banks and financial institutions such as credit cards, installment cards, etc. are installment payment options provided by those institutions; Within this framework, sales of PRODUCTS, where the SELLER has fully collected the price, are not considered installment sales, but cash sales. The legal rights of the SELLER in cases considered as installment sales by law (including termination of the contract and/or demand for payment of the entire remaining debt with default interest in case of non-payment of any installment) are available and reserved. In case of default by the BUYER, default interest is applied at a monthly rate of 5%. 4.8. If the PRODUCT cannot be delivered within the 30-day period due to extraordinary circumstances (such as adverse weather conditions, earthquake, flood, fire, etc.) and the delay exceeds 10 days, the SELLER informs the BUYER about the delivery. In this case, the BUYER may cancel the order, order a similar product, or wait until the end of the extraordinary situation. If the order is canceled, the PRODUCT price will be refunded to the BUYER within 10 days from the cancellation. In credit card payments, the refund will be made to the BUYER's credit card or bank account. 4.9. The BUYER may inform the SELLER of their requests and complaints regarding the PRODUCT and the sale through the communication channels of the SELLER specified in the introduction part of the Contract. 4.10. It is a condition for the delivery of the subject matter product that the price of the product has been paid in full by the BUYER through the payment method preferred by the BUYER. If for any reason the product price is not paid or canceled in the bank records, the SELLER is deemed to have been relieved of the obligation to deliver the PRODUCT. 4.11. The SELLER has the right to contact the BUYER via the address, e-mail address, fixed and mobile phone lines, and other contact information specified by the BUYER

Terms of Use Agreement

Terms of Use Agreement It is recommended to read the general terms of use of the site, general rules, and legal responsibilities before using the Site. The terms, rules, and legal responsibilities specified below are included in the User Agreement ("Agreement") that www.biopaisse.com ("Site") users are advised to read before using the Site. The subject of this User Agreement is to determine the membership conditions (hereinafter referred to as "Agreement") to benefit from the website www.biopaisse.com, portals in its content, and all services. If the specified conditions are not suitable for you, please do not use the www.biopaisse.com site. By using the site and filling out the form where your personal information will be included, you are deemed to have accepted the written terms on these pages. The web pages on our site and all pages connected to it are owned by BIOPAISSE ("Company") at the address www.www.biopaisse.com.com and operated by it. By using the services offered on the site, users agree to the following conditions, and by benefiting from and continuing to use the services on the site; You are deemed to be of legal age and over 18 years of age, to have the right to sign contracts according to the laws you are subject to, and to have legal capacity, to have read this agreement, understood it, and accepted the terms written in the agreement. 1. Usage and Security Rules www.biopaisse.com is open to all members. Unless otherwise stated, the services provided on the site are free of charge. In the following written cases, the site management may block the member's use of the site, and reserves the legal rights regarding individuals or individuals involved in the following attempts: 1.a. Recording information on the site that is false, irregular, incomplete, misleading, contains expressions contrary to general moral rules, and conflicts with the laws of the Republic of Turkey. 1.b. Unauthorized copying of site content, in whole or in part. 1.c. Any damages arising directly from the sharing (by the user) of information such as usernames, passwords given to users, or determined by themselves, usage rights, with third parties or organizations (from the use of this information by people other than the user). Similarly, the User cannot use or access others' personal information such as IP addresses, email addresses, usernames on the Internet, or use them without permission. The User is deemed to have accepted all kinds of legal and criminal liabilities arising from such use. 1.d. Use of software that threatens the security of the site, prevents the operation of the site and the software used, and activities, attempts to be made, and the acquisition, deletion, modification of information. 2. Responsibilities 2a. Information of users visiting www.biopaisse.com (visit duration, time, viewed pages) is tracked in order to provide them with better service. 2.b. The user of www.biopaisse.com can start using the www.biopaisse.com site by filling out the required sections for registration and confirming their email address, provided that they comply with the terms specified in this agreement, by entering their email address and password. 2.c. When using www.biopaisse.com site and services, the User agrees to comply with the Turkish Criminal Code, Turkish Commercial Code, Law on Intellectual and Artistic Works, Decree-Laws on the Protection of Trademark and Patent Rights, Turkish Civil Code, other relevant legislation provisions, and all kinds of announcements and notifications published by www.biopaisse.com regarding its services. The User is responsible for any legal, criminal, and financial liabilities arising from the use contrary to these notifications and laws. 2.d. In case it is determined that the User does not comply with the obligations specified in this agreement or the general rules announced on www.biopaisse.com, the User's use of www.biopaisse.com may be suspended temporarily or permanently by www.biopaisse.com and/or their account may be closed. 2.e. The User cannot engage in activities that prevent or hinder other users and visitors from using www.biopaisse.com, install automatic programs on servers or databases, or engage in cheating attempts. In the event of such attempts, the membership will be terminated, and the User accepts all kinds of legal and criminal liability arising from the situation. 2.g. The User cannot erase or remove Copyright, Trademark, and all kinds of Notes within the scope of the Law on Intellectual and Artistic Works from any material copied or printed from www.biopaisse.com. 2.h. Membership cancellation and account deletion can be done by the user via www.biopaisse.com. The user who cancels their membership will have their access revoked. The person canceling the membership accepts that this process is irreversible. 2.j. The relationships of the site users with each other or with third parties are the responsibility of the individuals. 2.m. Different rules and obligations specific to certain sections of the site may be specified in certain areas of the site. Individuals and organizations using these sections are considered to have accepted these rules stated in advance. 2.n. To read about the measures we take to protect the personal information and privacy of our users and our general policy on this matter, please read the "Privacy Policy" and "Disclosure Statement" sections. 2.o The User acknowledges and undertakes that the payment information (credit card, GSM number information, etc.) used for purchases made through the site is correct and that any legal and criminal liabilities arising from them belong to the User. Termination of the Agreement 3.a. This agreement will remain in effect until the user cancels their membership or until their membership is canceled by the Company. If the Company believes that a user has violated any provision of their membership agreement, the Company may unilaterally terminate the agreement by canceling the user's membership. 3.b. If the Company becomes aware that a User or any user has violated the terms of use, the Company will inform the User and request that the violation be corrected. If the User fails to rectify the violation within 24 hours following the Company's request, the Company may suspend the User's use of the services, in whole or in part, until the violation is corrected. 3.c. The Company may suspend the use of the Services in whole or in part immediately if it reasonably believes that the use of the Services by the User or any user may adversely affect other customers or end-users of the Services or the Company's networks or servers used to provide the Services. (b) if there is suspected unauthorized access by a third party to the Services; (c) If it reasonably believes that an immediate suspension is necessary to comply with any applicable law. When the circumstances causing the suspension of services are eliminated, the Company will lift such suspensions. Upon request of the User, the Company will notify the User of the reason for the suspension as soon as possible unless prohibited by applicable laws. Privacy The Company values the security of personal information and data and takes all necessary precautions in this regard. Members also agree, declare, and undertake that they will act in accordance with these privacy provisions by using the Site. These privacy provisions shall apply to all sections of the Site. Protection of users' information and privacy is the Company's top priority. Therefore, the information provided by Members will not be used in any scope other than the rules and purposes specified in the agreement and will not be shared with third parties. The Company will not disclose, sell, or allow the

KVKK

6698 SAYILI KİŞİSEL VERİLERİN KORUNMASI KANUNU KAPSAMINDA İLGİLİ KİŞİ BAŞVURU FORMU Lütfen Kişisel Verilerin Korunması Kanunu (“KVKK”)’na uygun olarak, Şirketimiz BIOPAISSE  (“Şirket”)’e yönelteceğiniz talebinizin yerine getirilebilmesi için aşağıdaki başvuru formunu açık ve tam bir şekilde doldurarak tarafımıza iletiniz. Yaptığınız başvuruyu, talebin niteliğine göre mümkün olan en kısa sürede ve en geç otuz gün içerisinde yanıtlandıracağız. Tarafımıza sunduğunuz bilgi ve belgelerin eksik olması veyahut anlaşılamaz olması halinde başvurunuzu netleştirmek amacıyla sizlerle iletişime geçeceğiz.  Şirketimiz, hukuka aykırı ve haksız bir şekilde veri paylaşımından kaynaklanabilecek hukuki risklerin bertaraf edilmesi ve özellikle kişisel verilerinizin güvenliğinin sağlanması amacıyla, kimlik ve yetki tespiti için ek evrak ve malumat talep etme hakkını saklı tutar. Form kapsamında iletmekte olduğunuz taleplerinize ilişkin bilgilerin doğru ve güncel olmaması ya da yetkisiz bir başvuru yapılması halinde Şirketimiz, söz konusu yanlış bilgi ya da yetkisiz başvuru kaynaklı taleplerden dolayı mesuliyet kabul etmemektedir. Hukuka veya mevzuata aykırı, yanıltıcı veya hatalı başvurulardan doğan tüm sorumluluk size aittir. Veri Sorumlusuna Başvuru Usul ve Esasları Hakkında Tebliğ kapsamında, yapmış olduğunuz başvuruya ilişkin cevabımızın 10 sayfayı geçmesi halinde, 10. sayfadan sonraki her bir sayfa için 10 Türk Lirası işlem ücreti uygulanacaktır.  Bu çerçevede “yazılı” olarak Şirketimize yapılacak başvurular, işbu formun çıktısı alınarak; ·     Şahsen başvuru ile, ·     Noter vasıtasıyla,  ·     Başvuru sahibince kimliğini kanıtlar belgeler ile Şirketimiz e-posta adresine gönderilmek suretiyle, tarafımıza iletilebilecektir.  Aşağıda, yazılı başvuruların ne şekilde tarafımıza ulaştırılacağına ilişkin yazılı başvuru kanalları özelinde bilgiler verilmektedir.  Başvuru Yöntemi   Başvurunun Yapılacağı Adres  Başvuru Gönderiminde Belirtilecek Bilgi  Şahsen başvuru (Başvuru sahibinin bizzat Şirket merkezimize gelerek kimliğini tevsik edici belge ile başvurması) Gebze / Kocaeli – Türkiye Zarfın üzerine “Kişisel Verilerin Korunması Kanunu Kapsamında Bilgi Talebi” yazılmalıdır.  Noter vasıtasıyla tebligat Gebze / Kocaeli – Türkiye Tebligat zarfına “Kişisel Verilerin Korunması Kanunu Kapsamında Bilgi Talebi” yazılmalıdır. E-posta yoluyla başvuru biopaisse@gmail.com E-posta’nın konu kısmına “Kişisel Verilerin Korunması Kanunu Bilgi Talebi” yazılmalıdır. 1. Kişisel Veri Sahibinin Kimlik ve İletişim Bilgileri Adı- Soyadı: T.C. Kimlik No:  Adres:  Telefon Numarası: E-posta Adresi:  1. Şirketimiz ile Olan İlişkiniz  Şirketimiz ile Olan İlişkiniz:  1. Talep Hakkında Açıklama Lütfen KVK Kanunu kapsamındaki talebinizi ve talebinize konu olan kişisel verileri detaylı olarak belirtiniz. 1. Lütfen başvurunuza vereceğimiz yanıtın tarafınıza bildirilme yöntemini seçiniz: ·     Adresime gönderilmesini istiyorum. ·     E-posta adresime gönderilmesini istiyorum. (E-posta yöntemini seçmeniz hâlinde size daha hızlı yanıt verebileceğiz.) ·     Elden teslim almak istiyorum. (Vekâleten teslim alınması durumunda noter tasdikli vekâletname veya yetki belgesi olması gerekmektedir.)  Başvuru Sahibi (kişisel veri sahibi) * Adı Soyadı : Başvuru Tarihi :  İmza : *Lütfen başkası adına başvuruda bulunmaktaysanız, başvuru yapmaya yetkili olduğunuzu gösteren belgeleri (kişisel veri sahibinin velisi/vasisi olduğunu gösterir belge, vekaletname gibi) başvurunun ekinde gönderiniz. Bu belgelerin geçerli olarak kabul edilmesi için yetkili makamlar tarafından düzenlenmiş veya onaylanmış olmaları aranmaktadır.

Clarification Text

This Internet Site Member and Visitor Information Text (Text) is prepared to inform and enlighten Users, including Members registered on the Site and Visitors entering the Site (together, Users), about the terms and conditions regarding the use of data obtained and/or to be obtained from Users in the scope of services provided through the Site, which is operated and managed by BIOPAISSE (Company), a data controller operating at the address of Gebze/Kocaeli. The Company collects personal data of Users audibly, electronically, or in writing via the Site, social media accounts, email, mail, call center, fax, notifications from administrative and judicial authorities, and other communication channels in compliance with the personal data processing conditions specified in the Law and the legal reasons and purposes specified in this Text. Cookies are used by the Company during the provision of services to Users through the Site and in any way during Users' visits to the Site. For more detailed information on cookie usage, please refer to our Cookie Policy. 1 - Data Subject, Data Categories, and Data Types Member Identity Information Name, surname, T.C. Identity Number, date of birth. Customer Transaction Order information Contact Information Username, email address, phone number, residential address, country and city of residence. Transaction Security IP address, ID information, log transactions, website entry and exit information, password information, transaction date and time. Marketing Website navigation information, past usage information, response information to shopping/promotion, hobbies, shopping preferences, other cookie records collected by third-party companies through the Company's website. Location Information Information about the location accessed by platforms. Visitor Identity Information Gender, age group. Transaction Security IP address, ID information, log transactions, website entry and exit information, transaction date and time. Location Information Information about the location accessed by platforms. Marketing Website navigation information, past usage information, response information to shopping/promotion, hobbies, shopping preferences, other cookie records collected by third-party companies through the Company's website. 2 - Legal Grounds The above-mentioned personal data may be processed within the scope of the purposes listed below, in compliance with the conditions and principles specified in Article 4 of the Law and repeated in this Text; within the scope of personal data processing conditions specified in Articles 5 and 6 of the Law. The legal grounds for each data category are explicitly stated below: Member Identity Information Contact Information Necessity for processing personal data of the parties to the contract, directly related to the establishment or performance of a contract, Necessity of processing personal data for the establishment, exercise, or protection of a right, Customer Transaction Transaction Security Location Explicitly prescribed in the laws, Necessity for processing personal data of the parties to the contract, directly related to the establishment or performance of a contract, Necessity for the Company to fulfill its legal obligation, Necessity of processing personal data for the establishment, exercise, or protection of a right. Marketing Necessity of processing personal data for the legitimate interests of the Company, provided that it does not harm the fundamental rights and freedoms of the data subject, Personal data made public by the data subject. Visitor Identity Information Transaction Security Location Information Marketing Necessity of processing personal data for the legitimate interests of the Company, provided that it does not harm the fundamental rights and freedoms of the data subject, Personal data made public by the data subject. 3 - Purpose of Processing Personal Data Within the scope of this Text, personal data specified in Article 2 is processed for the following purposes in accordance with the general conditions specified in this Text: Member Identity Information Contact Information Execution of information security processes Conducting audit/ethical activities Execution of access authorizations Tracking and execution of legal affairs Execution of communication activities Creation of surveys for customer satisfaction Execution of contract processes Execution of requests and complaints Execution of product/service marketing processes Customer Transaction Transaction Security Location Execution of information security processes Conducting audit/ethical activities Execution of access authorizations Conducting activities in compliance with the legislation Tracking and execution of legal affairs Execution of Logistics Activities Providing information to authorized individuals, institutions, and organizations Execution of communication activities Execution of contract processes Marketing Execution of loyalty processes to the company's product/service Execution of activities to ensure business continuity Execution of activities for customer satisfaction Execution of marketing analysis studies Execution of advertising, campaign, promotion processes Execution of product/service marketing processes Visitor Identity Information Transaction Security Location Information Marketing Execution of loyalty processes to the company's product/service Execution of communication activities Execution of activities to ensure business continuity Execution of activities for customer satisfaction Execution of marketing analysis studies Execution of advertising, campaign, promotion processes Execution of product/service marketing processes 4 - Transfer of Personal Data The Company may transfer the personal data obtained from data subjects to its domestic servers and suppliers to perform the services provided through the Company's Platforms and to fulfill the obligations stated in this Text. The Company may also transfer the personal data of data subjects to third parties for the following purposes: Member Sharing of identity, contact, and transaction security information with authorized public institutions and organizations for the execution of activities in compliance with the legislation, tracking and execution of legal affairs, and provision of information to authorized individuals, institutions, and organizations; Execution of communication activities Sharing with suppliers utilized in service processes for the execution and supervision of business activities, and marketing analysis studies Execution of Logistics Activities Execution of After-Sales Support Services Execution of advertising, campaign, promotion processes Sharing of information with storage service providers for the execution of storage and archive activities; Execution of Supply Chain Management Processes Visitor Execution of marketing analysis studies Execution of advertising, campaign, promotion processes Sharing of information with storage service providers for the execution of storage and archive activities; Sharing with suppliers for segmentation purposes based on Site usage preferences and browsing history. 5 - Rights of the Data Subject As data subjects, you can specify your requests regarding your rights and use your rights on your personal data by filling out the "Data Subject Application Form" and sending it securely with an electronic signature to the Company email address biopaisse@gmail.com or personally or through a notary by writing to the Company's address in Gebze/Kocaeli. If you submit your requests to us by the methods mentioned above, the Company will conclude your request within the shortest time and within a maximum of thirty days free of charge, depending on the nature of your request. However, if the transaction also requires a cost, the fee specified by the Personal Data Protection Board will be charged by the Company. In this context, as data subjects, you have the right to: Learn whether personal data is processed, Request information if personal data has been processed, Learn the purpose of processing personal data and whether they are used in accordance with their purpose, Know the third parties to whom personal data are transferred, whether domestically or abroad, Request the correction of personal data if it is incomplete or incorrectly processed, Request the deletion or destruction of personal data within the framework of the conditions stipulated in Article 7 of the Law, Request the notification of the operations made as a result of correction, deletion, or destruction to third parties to whom personal data has been transferred, in accordance with paragraphs (d) and (e), Object to the occurrence of a result against the individual by analyzing the processed data exclusively

Commercial Electronic Message Approval Form

As part of the Disclosure Text available at https://biopaisse.com/, I hereby consent to the use of my contact information (including my mobile phone number, email address, and others) provided and to be provided during membership/shopping transactions on your website for the purpose of informing me about all kinds of membership/shopping transactions and applications, as well as contractual and legal matters, and for the promotion, advertising, and announcement of various products/services and general/special opportunities. Additionally, I consent to receiving marketing communications regarding new products, new services, special offers, and campaigns directed to me, including various commercial electronic communications activities, and also including survey applications, within the scope of sending all kinds of commercial electronic messages.

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