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SHIPPING AND RETURNS

Shipping Policy

As Biopaisse.com, we prioritize customer satisfaction and work diligently to maximize your shopping experience. Here is our shipping policy:
1. Delivery Time: Your orders are processed as soon as possible after payment confirmation. Delivery time may vary depending on the region where your product is located and the selected cargo company. You can check detailed information about delivery time during payment or on your order tracking page.
2. Shipping Fees: No shipping fee is charged for orders over a certain shopping amount. For orders below, standard shipping fee may be applied. Shipping may be free during promotional periods or certain promotions.
3. International Shipments: You can find detailed information for international shipments on the order process page or contact our customer service team.
4. Delivery Address: Please enter your delivery address correctly and completely when placing an order. Biopaisse.com is not responsible for any delays caused by incorrect or incomplete information.
5. Cargo Tracking: When your order is shipped, you can track the status of your cargo with the tracking number sent to you.
6. Damaged Products: If you notice any damage to the packaging during delivery, it is important to have the courier assess the damage and then contact our customer service team.
As Biopaisse.com, we strive to provide a reliable and fast delivery process. If you have any questions or special requests, please feel free to contact our customer service team.
Thank you for choosing Biopaisse.com. We wish you healthy shopping!

Return and Exchange Policy

Return and Exchange Policy As Biopaisse.com, we prioritize customer satisfaction and strive to maximize your shopping experience. Here is our return and exchange policy:
1. Return Conditions: - Refund requests must be made within 14 days after the product is received. - The product to be returned must be unused, undamaged and in its original packaging. - Without exception, products that have been customized or whose packaging has been opened with security labels cannot be returned or exchanged in accordance with hygiene standards.
2. Return and Exchange Process: - You can report your return or exchange requests to our customer service team. - After your request is evaluated, you will be given the necessary instructions and the process will be started. - When the return process is approved, you can complete your return process by sending the product back to us. - After the returned products are checked, the return process is completed or the exchange process is initiated.
3. Shipping Fees: - Shipping fees for returns made due to product error or defect are covered by Biopaisse.com. - In other cases of return, shipping costs belong to the customer.
4. Damaged Products: - If you notice any damage to the packaging during delivery, it is important to have the courier assess the damage and then contact our customer service team.
This policy has been created to ensure Biopaisse.com's customer satisfaction and provide a fair shopping experience. For special cases and further information, please contact our customer service team.
We wish you healthy shopping!

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